Shipping & Delivery
Check your delivery method, shipping fee and estimated transit time before ordering. Most orders are sent internationally from China. A Hebrew storefront or an Israeli delivery address does not mean that the item is held in a local Israeli warehouse.
All reference fees below are in US dollars (USD). Checkout may show a converted local currency, including ILS. Your final shipping charge and any available promotion are displayed before payment.
1. Delivery within Israel: Pickup or Home Delivery
- Pickup (Customer Pays Tax) — US$7: collect the parcel from the carrier's designated pickup point after receiving its notification. This option does not include delivery to your door.
- Home Delivery (Customer Pays Tax) — US$10: delivery to your serviceable address. Home Delivery is a delivery method, not an express upgrade.
For both China-origin services, the reference transit estimate is 6–10 business days after carrier acceptance. In-stock preparation normally takes a further 1–2 business days. For practical planning, please allow approximately 2–4 weeks overall for an in-stock China-origin order; customs or transport disruption can make it longer. These are estimates, not guaranteed delivery dates.
The pickup conditions above apply only when the shipping address is in Israel and Pickup is selected at checkout. Provide a working mobile number, wait for the carrier's notice and collect within the deadline it gives. The actual point and collection instructions are confirmed by the carrier; a preferred point cannot be guaranteed unless specifically confirmed.
2. Destination options and reference fees
The following table applies to eligible orders fulfilled from China. Availability depends on the address and items in your basket. Transit time excludes preparation and any pre-order waiting period.
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| Australia |
Standard · US$7 · 7–15 business days Priority · US$12 · 5–9 business days |
Recipient pays, if assessed |
| Canada |
Standard · US$8 · 10–15 business days Priority · US$13 · 7–10 business days |
Prepaid by us for this service |
| United Kingdom |
Standard · US$6 · 6–8 business days Priority · US$11 · 3–5 business days |
Not prepaid; payment arrangements confirmed before dispatch |
| New Zealand | Standard · US$8 · 7–12 business days | Recipient pays, if assessed |
| United States — mainland estimate; other areas require confirmation |
Priority · US$12 · 5–8 business days Standard · US$8 · 7–12 business days |
Prepaid by us for this service |
| Israel |
Pickup · US$7 · 6–10 business days Home Delivery · US$10 · 6–10 business days |
Recipient pays, if assessed |
Australia: the listed base fees apply nationwide where the selected service is available.
United States: the displayed transit ranges are mainland estimates. Other states, territories or special addresses require carrier confirmation. Do not assume that mainland availability or pricing confirms delivery to every US address.
Only the destinations and services currently offered at checkout can be selected. If your address has no suitable option, contact us before ordering.
3. Import charges
- Tax Prepaid: we handle the applicable import duties and taxes covered by that shipping service. If you receive a payment request for a covered charge, contact us promptly with your order number and the notice so we can check it. Follow the notice's deadline and keep any payment receipt.
- Customer Pays Tax: import duties, taxes and carrier clearance fees, if assessed, are payable by the recipient and are not included in the shipping fee.
- Tax Not Prepaid: import charges are not prepaid under that option. The payment arrangement will be confirmed before dispatch.
The arrangement follows the service selected for that order. Any charges collected at checkout appear in the order total. Shipping to Israel is not presented as tax-prepaid unless the selected option expressly says so.
4. Processing, Priority and other fulfilment locations
In-stock orders fulfilled from China are normally prepared within 1–2 business days after payment confirmation. Weekends, public holidays and item-specific availability can affect preparation.
Where offered, Priority uses a priority shipping service with the estimated transit range shown for the destination. It does not guarantee a fixed arrival date or shorten a pre-order's restock period. Pickup and Home Delivery to Israel have the same quoted transit range; choose between them based on how you want to receive the parcel.
Some items may be fulfilled from another country. For example, the separate Japan-to-Israel Standard service currently has a US$28 base fee and an estimated 8–12 business-day transit range. It does not use the China-origin US$7/US$10 fees. The applicable warehouse service and fee are shown at checkout.
If a proposed fulfilment change would alter the agreed shipping fee or import-charge arrangement, we will contact you before proceeding. Please provide recipient and address details in English when requested for an international shipment.
5. Pre-orders and split shipments
A pre-order or backorder has a separate waiting period before it is ready to dispatch. Use the item information presented when you ordered and subsequent order communications. The transit estimate starts after dispatch and does not include that wait.
Orders containing in-stock and pre-order items may be sent together or separately. Multiple parcels can have separate tracking numbers and arrival dates. Contact us before ordering if you need an in-stock item urgently; any additional arrangement or charge will be explained before you agree.
6. Tracking and delivery assistance
We provide tracking after dispatch. A shipping label may be created before the carrier records its first scan. If tracking has not appeared within 48 hours of the dispatch notification, or the information is unclear, contact us with your order number.
Check that your full name, street address, postal code and mobile number are correct. Contact us immediately if something needs changing. Changes or redirection cannot be guaranteed after carrier acceptance.
If the parcel passes its estimated delivery range, shows delivered but cannot be found, or arrives damaged or with an incorrect item, contact us promptly. Retain the packaging and label; photographs help us investigate. We will check the shipment and arrange the appropriate assistance or remedy, including replacement or refund where applicable.
7. Collection deadlines, refusal and returns
Follow the collection or clearance deadline in the carrier's notice and contact us promptly if delivery fails. Collection and redelivery deadlines vary by destination and service.
Depending on the destination and shipping service, a parcel may be held locally and redelivery may be possible within a limited period. Redelivery is not guaranteed. Any available option, deadline and charge must be confirmed by our support team.
If no recovery service is available or the carrier's deadline expires, the parcel may be destroyed under the carrier's rules. Failed delivery does not mean the parcel will be returned to us.
Refusing a parcel or leaving it uncollected is not an approved return method. Return and refund requests are handled under our Refund Policy and applicable consumer rights. Contact us before sending an item back so we can provide the correct instructions.
Contact us
Contact Spigen ישראל with your order number and tracking number, if available. Our team will check the details of your shipment.